REFUND/EXCHANGE; SALE ITEM NOT COVERED
You generally have 15 days from the date you receive the item to decide if an item is right for
you. Barbara Gerwit will refund an item. Any returns initiated after 15 days but before 30 days
after you receive the item, you may exchange it with another item of equal cost or you may
receive a gift card applicable toward future purchase(s), but you will not receive a refund.
Refunds and exchanges will be processed as referenced provided the item(s) has not been
damaged, soiled, washed, altered or worn and that all labels and tags are attached.
Contact our customer service department at firstname.lastname@example.org for returns.
This does not apply to gift items, wholesale purchases or customers outside the continental
Items marked as “sale” or “clearance” at the time of purchase cannot be returned for refund or
RETURN IN STORE
Items purchased in a store must be returned to the specific store where the item was purchased
and will not be accepted for refund or exchange from Barbara Gerwit.
Your refund will be issued to the same credit card you used for the original purchase. Shipping
and handling costs are not refundable.
If you mail in your return, you will receive an email confirmation. Please allow up to 4 weeks for
the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on
your credit card statement.
You may cancel your order any time before the order is processed. Once a
product is shipped, the Return and Exchange Policy will apply.
Barbara Gerwit may cancel orders for any reason. Some common situations in which orders are
cancelled may include: the item is out of stock and there are no plans of restocking it, pricing
errors or credit card payment is declined by the issuing financial institution.